Returns & Exchanges
At Tadpole, we want you to love your new look, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is as effortless as wearing it.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the original items in their secure packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it securely to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier partner and keep your tracking number handy while we process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing