Frequently Asked Questions
Everything you need to know about your Tadpole shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new threads sooner.
What is Tadpole's return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our Returns Portal to start your process.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. Since our styles range from slim to oversized, we recommend checking the specific measurements provided for each garment.
Are your materials sustainably sourced?
At Tadpole, we prioritize the planet. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure high quality with a lower environmental footprint.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.